Refund policy

At Tevor, we take great pride in offering premium-quality products designed for everyday style and dependable functionality. Your complete satisfaction is our highest priority. If, for any reason, you are not fully satisfied with your purchase, we provide a simple, transparent, and hassle-free return process.

1. Return Window

We proudly offer a 30-Day Return Policy. This means you have exactly 30 days from the date your order is delivered to request a return. Unfortunately, if more than 30 days have passed since the delivery of your item, we are unable to provide a refund or exchange.

2. Eligibility for Returns

To qualify for a successful return, your item must meet all of the following requirements:

  • The item must be unused, unworn, and in the same condition in which it was received.
  • It must be returned in its original packaging.
  • All original tags, accessories, and informational inserts must be included and remain intact.
  • A valid proof of purchase or order confirmation number is required.

Please Note: Any item returned without meeting these requirements may be rejected and returned to the customer.

3. Return Shipping Costs

We believe in maintaining fair and transparent return policies for all of our customers.

  • Defective, Damaged, or Incorrect Items:
    If the product you receive is damaged, defective, or different from what you ordered, Tevor will cover 100% of the return shipping costs. We will provide a prepaid return shipping label, and you will have the option of receiving either a full refund or a free replacement.
  • Customer Remorse / Change of Mind:
    If you decide to return an item because you changed your mind, selected the wrong size or style, or no longer require the product, the return shipping costs will be the customer's responsibility.

4. Restocking Fees

We value our customers and strive to keep the return process as affordable as possible. For this reason, Tevor does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Starting a return is quick and straightforward. Simply follow these steps:

  • Step 1 – Contact Us:
    Send an email to support@tevor.shop with your Order Number, the exact reason for the return, and clear photos of the product (photos are required for damaged or defective item claims).
  • Step 2 – Receive Instructions:
    Our dedicated customer support team will review your request and respond within 24 hours with return authorization and additional instructions.
  • Step 3 – Ship the Item:
    Securely pack the item in its original packaging and mail it to our official return address:

Tevor Returns
3503 W Alberta Rd, Edinburg, Texas 78539, United States

6. Refunds Process

Once your returned item has been received and thoroughly inspected at our facility:

  • We will send you an email notifying you whether your refund has been approved or rejected.
    If approved, your full refund will automatically be credited back to your original payment method.
  • Refund Processing Time: Please allow up to 7 business days for your bank or credit card provider to process and post the refunded amount to your account.

7. Exchanges

The quickest and most effective way to receive the item you want is to:

Return the original item by following the return process outlined above.
Once your return has been accepted, place a new and separate order for your preferred item.

8. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Personalized, engraved, or custom-made products.
  • Products specifically marked as "Final Sale" at the time of purchase.

Need Help?

If you have any questions or need assistance with your return, our customer support team is always available to help. Please contact us.